Uppercut Hair Group UK United Kingdom | Read our Salon Reviews

Chigwell 020 8500 0022

Romford 01708 765111

Hornchurch 01708 441393

Brentwood 01277 848586

Uppercut Hairdressing Academy 01708 768111

Privacy Policy

This privacy notice explains how The Vale Corporation (London) LLP trading as Uppercut Hair Group stores and uses the personal information that you supply us with or that we learn by having you as a client and the choices you make about marketing communications which you agree that we may send to you.

This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Topics:

  • What personal data we collect from you
  • How we collect your personal data
  • How do we use your personal data
  • Marketing
  • Employment
  • How long your information will be kept for
  • Where your information is kept
  • Access to your information and correction
  • Other websites
  • Changes to our privacy notice
  • How to contact us

What personal data we collect about you

We collect information about you when you book an appointment for a service or treatment, buy a product or apply for a job whether contact is in person, online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How we collect your personal data

We collect data about you through a variety of different methods including (but not limited to):

Direct interactions: You may provide data by filling in forms on our website or by communicating with us by post, phone, email or otherwise, including when you:

  • book an appointment
  • buy a product
  • claim an offer, promotion or deal
  • subscribe to our service, newsletter or other publications
  • request resources or marketing be sent to you
  • enter a competition, prize draw, promotion or survey
  • leave a review / give us feedback

Financial details will only be used once and will not be stored after use. Financial processing may be completed by a third party (if paying by debit / credit card). We abide by their security as applicable by their terms and conditions and UK Law.

How we use your personal data

We use your data to provide you with information about our services and to improve the content of our website. Specifically, we may use your data for the following purposes:

  • To enable us to supply products, services, offers and packages that you have purchased
  • To reply to emails from you
  • To send you newsletters, promotions and offers which you have opted in to receive
  • To personalise and tailor your experience on our website
  • To comply with a legal or regulatory obligation.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to a third party (ONLY when legally obliged to do so). If you no longer wish to be contacted for marketing purposes, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

E-Newsletters

We email e-newsletters to inform you about products, services and treatments provided by our salons. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.

Purposes for Processing Your Personal Data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are, where relevant.

The purposes for processing your personal data may include:

Who do we share your personal data with?

We may have to share your personal data with the following parties upon request and only with your consent:

  • Service providers who provide our salon software, website services, IT and system administration and email marketing.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.

We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Please note: When accessing social media platforms such as (but not limited to) Facebook, Instagram and Twitter via our website, you may pass on personal data.

Safeguarding your personal information

We have taken suitable measures to safeguard and secure data collected. We comply with, and safeguard, your rights under the GDPR (General Data Protection Regulation) at all times.

Other than the parties mentioned under the Disclosures Of Your Personal Data section above, we will not transfer your personal information to a third party unless legally obliged to do so, where we are complying with legal obligations, involved in legal proceedings, a court order or a governmental authority.

We will advise you at the first reasonable opportunity of any security breach in the unlikely event that your personal information is compromised.

How long do we retain your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

Your Legal Rights

We take individuals’ privacy very seriously. Demands from a third party company or legal authority requesting your personal data will only be honoured if the acting authority presents a relevant court order.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal contact data
  • Request correction of your personal contact data
  • Request erasure of your personal contact data
  • Object to processing of your personal contact data
  • Request restriction of processing your personal contact data
  • Request transfer of your personal contact data
  • Withdraw consent.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer. We try to respond to all legitimate requests within a timely fashion.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you would like a copy of some or all of your personal information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

Witholding your personal information

You can choose not to provide your personal information and you can access our website without providing any personal data:

  • Our website contains Opt In options so you can decide whether you wish your personal information to be collected. You do not have to opt in when asked to sign up to a newsletter or for a specific offer on our website
  • You can ask our Data Protection Officer to delete any personal information we hold about you

However, please be aware that our ability to provide you with the service you require may be seriously restricted if you choose some or all of these options.

Where your information is kept

Your information is stored within the European Economic Area on secure servers provided by Salon IQ Software and Mailchimp. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

Other websites

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

Employment

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and Team Members handbook.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this webpage or on the printed copy. This privacy notice was last updated on 31st August 2018.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you:

  • By email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Or write to us at Uppercut Hair Group, 2 High Street, Brentwood, Essex CM14 4AB

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